Frequently Asked Questions
-
1) How do you register your mailbox?
Your mailbox allows other players to contact you even when you are not nearby in-character.
Go to a Recomp Station
Locate the Mail Office
Purchase a new P.O. Box
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✦ Available Towns
Personal mailboxes are currently available in:
- Saint Denis
- Rhodes
- Annesburg
- Valentine
- Blackwater
- Armadillo
2) GreenZones
Greenzones are protected areas where all forms of PvP and combat roleplay are prohibited.
This includes:
- Player robberies
- Horse robberies
- Wagon robberies
- Train robberies
- Initiating combat
- Killing players
You may not initiate on or attack players inside these areas.
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✦ Greenzone Rules
Full Greenzone rules can be found in the rules!
─────────────── ✦ ───────────────
✦ Why Do We Have Greenzones?
Greenzones exist to protect players who spend long periods of time:
- Mining
- Lumbering
- Horse training
- Grinding resources
Examples include:
- Mines
- Monto’s Rest Lumber Yard
- Horse Training Stadiums
─────────────── ✦ ───────────────
✦ Why Are These Areas Protected?
Many activities in these locations force players into:
- Long animations
- Limited movement
- Situations where they cannot properly defend themselves
Because of this, these locations are treated as Greenzones to:
- Prevent unfair PvP
- Reduce griefing
- Protect immersion and gameplay flow
3) How Many Lawmen & CRIMINALS cAN rESPOND TO EACH?
✦ How Many Lawmen & Criminals Can Respond To Each Robbery?
General Stores
3 Criminals ★ 5 Lawmen
Robberies (Banks, Forts, Wagons, Oil Rig)
5 Criminals ★ 8 Lawmen
Alerts / Grave Robberies / Contraband
8 Criminals ★ 10 Lawmen
Backups / Downs
8 Criminals ★ 10 Lawmen
Patrol Limit
8 Criminals ★ 10 Lawmen
─────────────── ✦ ───────────────
✦ How Many Lawmen Need To Be On Duty For Each Robbery?
Banks & Jewelry
All Locations — 4 Lawmen
Cash Registers
All Locations — 2 Lawmen
Forts & Special Robberies
All Locations — 4 Lawmen
Freeroam
Wagon Robbery — Not Required
Gunpoint (Player Robbery) — Not Required
Grave Robbery
2 Lawmen Required
Subject to time restrictions
House Robbery
1 Lawmen Required
─────────────── ✦ ───────────────
✦ What Level Of Infamy Do I Need For Each Robbery?
Banks & Jewelry
Annesburg Bank — 250
Valentine Bank — 500
Rhodes Bank — 800
Blackwater Jewelry — 750
Saint Denis Jewelry — 1000
Saint Denis Bank — 1500
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✦ General Stores
All General Stores — 100
─────────────── ✦ ───────────────
✦ Forts & Special Robberies
Fort Lemoyne — 250
Mount Hagen — 250
Oil Fields — 250
Fort Wallace — 500
Saint Denis Gallery — 1100
Fort Mercer — 1350
─────────────── ✦ ───────────────
✦ Freeroam
Wagon Robbery — 30
Gunpoint (Player Robbery) — 0
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4) cHARACTER qUESTIONS?
✦ How Do I Delete A Character?
We do NOT currently delete characters “just because.”
You must have a valid roleplay or account-related reason for requesting a character deletion.
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✦ Valid Reasons
✅ Examples of valid reasons include:
A long-term character story has fully concluded
Be prepared to explain the storyline and conclusion
The character was created specifically to support another character’s arc
Example:
Family member
Rival
Business partner
And that storyline has permanently ended
The character was created accidentally
The character must:
Have no debt
Have little to no playtime
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✦ Invalid Reasons
❌ The following are NOT valid reasons:
Your character is heavily in debt
Your character received a long jail sentence
You made too many characters when first joining
You no longer like your character’s appearance
Staff may offer a second chance appearance fix instead
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✦ Unhappy With Your Character’s Appearance?
Open a ticket
Explain your situation to staff
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✦ If Approved By An Admin
Provide your current Server ID
An Admin+ can grant you a second chance appearance edit
─────────────── ✦ ───────────────
✦ Important Notes
Make sure you are:
In a safe location
Away from other players
NOT standing in the middle of town
In an area with open space in front of your character
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✦ Can I Be Shorter or Taller Than What the Recomp Station Allows?
Short Answer:
No.
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✦ Long Answer
Characters are not allowed to exceed the height limits provided by the recomp station.
Extremely short or extremely tall individuals are exceptionally rare in real life, and for the sake of:
Realism
Server immersion
Character consistency
height customization is kept within reasonable limits.
─────────────── ✦ ───────────────
✦ Previous Exceptions
A very small number of players received height exceptions in the past under specific circumstances.
These exceptions are no longer being granted.
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5) Respawning
✦ Why Did I Lose Everything When I Respawned?
Do NOT respawn unless your alert specifically says:
“You are safe to respawn”
If this message does NOT appear, respawning will cause you to lose your inventory and carried items.
─────────────── ✦ ───────────────
✦ Important Information
Every time you send an alert:
Your 20 minute timer resets
Make sure you wait for the proper respawn message before choosing to respawn.
─────────────── ✦ ───────────────
✦ Recomp Policy
Staff will NOT recomp items lost from:
Respawning early
Ignoring the respawn warning
Not following the proper instructions
Image
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✦ What If I Died In The Water / Got Waterdumped?
Dying in water will cause you to lose everything in your inventory.
This still applies even if you wait the full 20 minutes.
─────────────── ✦ ───────────────
✦ Wrongful Waterdumping
If you believe you were wrongfully waterdumped:
Open a ticket
Provide clips or evidence
Explain the full situation
Staff will review the situation according to the server’s waterdumping/story-ending rules.
─────────────── ✦ ───────────────
✦ Important Note
If you die in water due to your own actions or poor decisions:
You will NOT be recomped
Image
─────────────── ✦ ───────────────
✦ It Told Me I Was Safe To Respawn And I Still Lost Everything
If your alert clearly stated:
“You are safe to respawn”
and you still lost your inventory after respawning:
Make sure you have a clip showing:
The alert message
The respawn
Your inventory before and after
─────────────── ✦ ───────────────
✦ What To Do Next
Open a ticket
Provide the full clip or evidence
If the evidence is valid:
-# Staff will recomp the items you lost
─────────────── ✦ ───────────────
6) Keybinds
✦ Why Did I Lose Everything When I Respawned?
Do NOT respawn unless your alert specifically says:
“You are safe to respawn”
If this message does NOT appear, respawning will cause you to lose your inventory and carried items.
─────────────── ✦ ───────────────
✦ Important Information
Every time you send an alert:
Your 20 minute timer resets
Make sure you wait for the proper respawn message before choosing to respawn.
─────────────── ✦ ───────────────
✦ Recomp Policy
Staff will NOT recomp items lost from:
Respawning early
Ignoring the respawn warning
Not following the proper instructions
Image
─────────────── ✦ ───────────────
✦ What If I Died In The Water / Got Waterdumped?
Dying in water will cause you to lose everything in your inventory.
This still applies even if you wait the full 20 minutes.
─────────────── ✦ ───────────────
✦ Wrongful Waterdumping
If you believe you were wrongfully waterdumped:
Open a ticket
Provide clips or evidence
Explain the full situation
Staff will review the situation according to the server’s waterdumping/story-ending rules.
─────────────── ✦ ───────────────
✦ Important Note
If you die in water due to your own actions or poor decisions:
You will NOT be recomped
Image
─────────────── ✦ ───────────────
✦ It Told Me I Was Safe To Respawn And I Still Lost Everything
If your alert clearly stated:
“You are safe to respawn”
and you still lost your inventory after respawning:
Make sure you have a clip showing:
The alert message
The respawn
Your inventory before and after
─────────────── ✦ ───────────────
✦ What To Do Next
Open a ticket
Provide the full clip or evidence
If the evidence is valid:
-# Staff will recomp the items you lost
─────────────── ✦ ───────────────
Getting Started
-
1) Character Questions:
✦ How Do I Delete A Character?
We do NOT currently delete characters “just because.”
You must have a valid roleplay or account-related reason for requesting a character deletion.
─────────────── ✦ ───────────────
✦ Valid Reasons
✅ Examples of valid reasons include:
A long-term character story has fully concluded
Be prepared to explain the storyline and conclusion
The character was created specifically to support another character’s arc
Example:
Family member
Rival
Business partner
And that storyline has permanently ended
The character was created accidentally
The character must:
Have no debt
Have little to no playtime
─────────────── ✦ ───────────────
✦ Invalid Reasons
❌ The following are NOT valid reasons:
Your character is heavily in debt
Your character received a long jail sentence
You made too many characters when first joining
You no longer like your character’s appearance
Staff may offer a second chance appearance fix instead
─────────────── ✦ ───────────────
✦ Unhappy With Your Character’s Appearance?
Open a ticket
Explain your situation to staff
─────────────── ✦ ───────────────
✦ If Approved By An Admin
Provide your current Server ID
An Admin+ can grant you a second chance appearance edit
─────────────── ✦ ───────────────
✦ Important Notes
Make sure you are:
In a safe location
Away from other players
NOT standing in the middle of town
In an area with open space in front of your character
─────────────── ✦ ───────────────
✦ Can I Be Shorter or Taller Than What the Recomp Station Allows?
Short Answer:
No.
─────────────── ✦ ───────────────
✦ Long Answer
Characters are not allowed to exceed the height limits provided by the recomp station.
Extremely short or extremely tall individuals are exceptionally rare in real life, and for the sake of:
Realism
Server immersion
Character consistency
height customization is kept within reasonable limits.
─────────────── ✦ ───────────────
✦ Previous Exceptions
A very small number of players received height exceptions in the past under specific circumstances.
These exceptions are no longer being granted.
─────────────── ✦ ───────────────
2) Respawning:
✦ Why Did I Lose Everything When I Respawned?
Do NOT respawn unless your alert specifically says:
“You are safe to respawn”
If this message does NOT appear, respawning will cause you to lose your inventory and carried items.
─────────────── ✦ ───────────────
✦ Important Information
Every time you send an alert:
Your 20 minute timer resets
Make sure you wait for the proper respawn message before choosing to respawn.
─────────────── ✦ ───────────────
✦ Recomp Policy
Staff will NOT recomp items lost from:
Respawning early
Ignoring the respawn warning
Not following the proper instructions
Image
─────────────── ✦ ───────────────
✦ What If I Died In The Water / Got Waterdumped?
Dying in water will cause you to lose everything in your inventory.
This still applies even if you wait the full 20 minutes.
─────────────── ✦ ───────────────
✦ Wrongful Waterdumping
If you believe you were wrongfully waterdumped:
Open a ticket
Provide clips or evidence
Explain the full situation
Staff will review the situation according to the server’s waterdumping/story-ending rules.
─────────────── ✦ ───────────────
✦ Important Note
If you die in water due to your own actions or poor decisions:
You will NOT be recomped
Image
─────────────── ✦ ───────────────
✦ It Told Me I Was Safe To Respawn And I Still Lost Everything
If your alert clearly stated:
“You are safe to respawn”
and you still lost your inventory after respawning:
Make sure you have a clip showing:
The alert message
The respawn
Your inventory before and after
─────────────── ✦ ───────────────
✦ What To Do Next
Open a ticket
Provide the full clip or evidence
If the evidence is valid:
-# Staff will recomp the items you lost
─────────────── ✦ ───────────────
3)Respawning:
✦ Why Did I Lose Everything When I Respawned?
Do NOT respawn unless your alert specifically says:
“You are safe to respawn”
If this message does NOT appear, respawning will cause you to lose your inventory and carried items.
─────────────── ✦ ───────────────
✦ Important Information
Every time you send an alert:
Your 20 minute timer resets
Make sure you wait for the proper respawn message before choosing to respawn.
─────────────── ✦ ───────────────
✦ Recomp Policy
Staff will NOT recomp items lost from:
Respawning early
Ignoring the respawn warning
Not following the proper instructions
Image
─────────────── ✦ ───────────────
✦ What If I Died In The Water / Got Waterdumped?
Dying in water will cause you to lose everything in your inventory.
This still applies even if you wait the full 20 minutes.
─────────────── ✦ ───────────────
✦ Wrongful Waterdumping
If you believe you were wrongfully waterdumped:
Open a ticket
Provide clips or evidence
Explain the full situation
Staff will review the situation according to the server’s waterdumping/story-ending rules.
─────────────── ✦ ───────────────
✦ Important Note
If you die in water due to your own actions or poor decisions:
You will NOT be recomped
Image
─────────────── ✦ ───────────────
✦ It Told Me I Was Safe To Respawn And I Still Lost Everything
If your alert clearly stated:
“You are safe to respawn”
and you still lost your inventory after respawning:
Make sure you have a clip showing:
The alert message
The respawn
Your inventory before and after
─────────────── ✦ ───────────────
✦ What To Do Next
Open a ticket
Provide the full clip or evidence
If the evidence is valid:
-# Staff will recomp the items you lost
─────────────── ✦ ───────────────
Game Play
-
1) Camps:
.
2) GreenZones
Greenzones are protected areas where all forms of PvP and combat roleplay are prohibited.
This includes:
- Player robberies
- Horse robberies
- Wagon robberies
- Train robberies
- Initiating combat
- Killing players
You may not initiate on or attack players inside these areas.
─────────────── ✦ ───────────────
✦ Greenzone Rules
Full Greenzone rules can be found in the rules!
─────────────── ✦ ───────────────
✦ Why Do We Have Greenzones?
Greenzones exist to protect players who spend long periods of time:
- Mining
- Lumbering
- Horse training
- Grinding resources
Examples include:
- Mines
- Monto’s Rest Lumber Yard
- Horse Training Stadiums
─────────────── ✦ ───────────────
✦ Why Are These Areas Protected?
Many activities in these locations force players into:
- Long animations
- Limited movement
- Situations where they cannot properly defend themselves
Because of this, these locations are treated as Greenzones to:
- Prevent unfair PvP
- Reduce griefing
- Protect immersion and gameplay flow
3) Horse Stables:
.
4) Hideouts:
.
5) Government Robberies:
✦ How Many Lawmen & Criminals Can Respond To Each Robbery?
General Stores
3 Criminals ★ 5 Lawmen
Robberies (Banks, Forts, Wagons, Oil Rig)
5 Criminals ★ 8 Lawmen
Alerts / Grave Robberies / Contraband
8 Criminals ★ 10 Lawmen
Backups / Downs
8 Criminals ★ 10 Lawmen
Patrol Limit
8 Criminals ★ 10 Lawmen
─────────────── ✦ ───────────────
✦ How Many Lawmen Need To Be On Duty For Each Robbery?
Banks & Jewelry
All Locations — 4 Lawmen
Cash Registers
All Locations — 2 Lawmen
Forts & Special Robberies
All Locations — 4 Lawmen
Freeroam
Wagon Robbery — Not Required
Gunpoint (Player Robbery) — Not Required
Grave Robbery
2 Lawmen Required
Subject to time restrictions
House Robbery
1 Lawmen Required
─────────────── ✦ ───────────────
✦ What Level Of Infamy Do I Need For Each Robbery?
Banks & Jewelry
Annesburg Bank — 250
Valentine Bank — 500
Rhodes Bank — 800
Blackwater Jewelry — 750
Saint Denis Jewelry — 1000
Saint Denis Bank — 1500
─────────────── ✦ ───────────────
✦ General Stores
All General Stores — 100
─────────────── ✦ ───────────────
✦ Forts & Special Robberies
Fort Lemoyne — 250
Mount Hagen — 250
Oil Fields — 250
Fort Wallace — 500
Saint Denis Gallery — 1100
Fort Mercer — 1350
─────────────── ✦ ───────────────
✦ Freeroam
Wagon Robbery — 30
Gunpoint (Player Robbery) — 0
─────────────── ✦ ───────────────
Economy
-
1) Store Fronts:
.
2) Business's:
.
3) Market Places:
4) Farmers Market:
5) Taxes:
✦ Ranches
Tax goes in your ledger!
Ranch Tax
March 15, 2026
Image
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✦ Camp Tax
Deposit money into your Ledger using the Deposit Funds button.
Once deposited, go to the Tax Money section and choose how much money you would like to move from your ledger into taxes.
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✦ Example
If you deposit $2500 into your ledger and move $2000 into Tax Money:
$2000 will remain locked into taxes
The remaining $500 will stay available inside your ledger
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✦ Potential Camp Tax
April 15, 2026
CAMP TAX THIS MONTH
Updated by Rose
Image
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✦ House Tax
Deposit money into the ledger using the Tax Ledger button.
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✦ Potential House Tax
April 14, 2026
Image
─────────────── ✦ ───────────────
PLEASE pay your taxes prior to the day they are due.
6) Houses:
Support
-
1) Inventory Issues:
2) Video Issues:
3) Cache:
4) ROS Entitlement:
Getting the Error Generating ROS Entitlement Token: 500 crash?
Unfortunately, this issue is generally outside of our control, but here are a few fixes that have helped other players.
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✦ Recommended Fix
Use the Production version of RedM instead of:
Beta
Canary
You usually do NOT need to fully reinstall RedM.
─────────────── ✦ ───────────────
✦ If The Error Happens When Opening RedM
Follow these steps:
Hold Windows Key + R
Paste the following:
%localappdata%/RedM/RedM.app/CitizenFX.ini
Press Enter
Remove the line containing:
UpdateChannel
Save the file
Re-open RedM and log in again
─────────────── ✦ ───────────────
✦ Additional Troubleshooting
Additional fixes and troubleshooting steps can be found here:
ROS Entitlement Token 500 Fix Guide
5) Pure Mode:
Your Game Keeps Restarting When Joining the Server?
Add -pure_1 to your RedM shortcut properties.
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✦ How To Do It
Right-click your RedM Shortcut
Click Properties
Locate the Target field
Add the following to the very end:
-pure_1
Click Apply
Click OK
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✦ Result
This should resolve the restarting issue when attempting to join the server.
6) Vulkan Error:
If you continue receiving the vulkan-1.dll+6F718 error, the following video may help resolve the issue:
Delivery Time
Fast and Reliable every time! Just open a ticket to get started.
Feature
New and excited in demand assets all the time!
No Refunds
DMT Reserves the right to limit refunds once product has been delivered.